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Terms & Conditions

Here are our general Terms and Conditions. Happy Horse Equestrian strives to give excellent customer service If you have any suggestions or there’s anything else you need to know, please contact us by click here, phone us on 01772 672118,  e-mail us at enquiries@happyhorse.co.uk.

Or contact us at:

Happy Horse Equestrian

Pathways
Blackpool Road
Newton-with-scales
Preston
PR4 3RJ

Our prices.

All our prices can be assumed to be correct at the time of order; they include VAT where applicable.

Postage and packing.

We will deliver anywhere in the mainland UK, and be as flexible as we can be with the delivery arrangements. Our standard delivery service is £7.50 for which delivery will be within 5

working days wherever possible. Our delivery times relate to all orders placed before 1pm. We may also need to charge a premium for deliveries to remote areas such the Highlands of Scotland or for larger items – it depends on what you order.

Our exchange policy.

We provide an Exchange Scheme on our products other than those reported as damaged or sent in error which must be taken up within 7 days of delivery. If you have purchased any item and you require it changing we will accept this change and the goods can be returned. We will replace the goods with the equivalent value minus the cost of delivery of the new items. Shipping costs for the return of an item will not be refunded. When wishing to exchange please contact the office by e-mail at enquiries@happyhorse.co.uk. and you will be given a dedicated number for exchange. We will always strive to do what is fair and reasonable to make sure that you won’t be stuck with anything you’re not happy with. See separate terms and conditions for the happy horse bit bank.

Ordering goods.

You can order online or by telephone (01772 672118). If you want to order online but don’t want to leave your payment details, that’s no problem – we will phone to obtain these.

Payment by credit card, charge card or debit card.

We accept most major credit cards, charge cards and debit cards, (if ordering by phone we cannot accept American Express). All card holders are subject to validation checks and authorisation by their card issuer. We cannot be held responsible for the consequences of any delay in delivery, or non-delivery, resulting from any refusal by a card issuer to authorise a payment.

Payment by cheque.

We also accept payment by cheque but usually allow a calendar week for cheques to clear before despatching the order.

Delivery.

We try to be as flexible as possible with delivery arrangements. Delivery can be made to an alternative address. We will plan the despatch so that the goods should arrive on the day agreed with you at the time of ordering. Items can usually be left without signature, so you don’t have to hang around waiting for the carrier to arrive. We will ask for Special Delivery Instructions. Please note however that we cannot be held responsible for the consequences of any delay caused by the failure of our contracted couriers to fulfil their obligations, although we will always do all that is reasonable to provide the goods by the time required. But please also note that the percentage of delayed deliveries is very small, and the percentage of items lost in transit is all but non-existent.

Back Orders.

If your item is not in stock, we will back order for you. You will always be emailed, texted or telephoned with the option to cancel your order if you would rather not wait.

Right to cancel.

If you decide to cancel your order, and do not wish to use the Exchange Scheme – in other words you just change your mind, or have e.g. duplicated your order elsewhere – then you must contact us in writing within seven working days of receiving the order. The goods must also (1) be unused and (2) be in their original packaging. For any cancelled order we will arrange the collection and will always deduct £15 as a contribution towards the return freight costs. For litter bins the figure would be £20 per item or order. If we have made a mistake, e.g. we have sent the wrong components and there is no time to correct the error, then of course we will collect the goods and refund you in full, including carriage charges.

Overseas orders.

We can deliver most goods we sell anywhere within the continent of Europe. Please contact us by phone or e-mail for a quotation stating which goods you are interested in, how quickly you need them, and the delivery address.

Faulty goods.

If you purchase a product from us which is found to be faulty, please phone or e-mail and we will attend to the problem without delay. Problems with products that have been sold by us and are under guarantee should be referred to us in the first instance.

Colour reproduction.

The reproduction of colour and detail in the pictures on our web site is as accurate as technology allows.

Mailing lists.

We’d like to have your permission to contact you with details of our own new products and special offers (you may opt out of this at any time). We will not pass your name and address details to any third parties. For further information about Privacy please see our Privacy policy.

Privacy Policy.

When you shop with us we will record your name, address, phone number, and payment details, as well as the details of your order. Credit and debit card numbers are deleted from our server when an order is complete, and are not stored on computer. We take customer confidentiality very seriously and will always aim to do all that we reasonably can to ensure that personal information is held securely and treated with proper respect. If you have any questions not covered below, then please give us a call on 01772 672118 and we will do our best to help you.

What information do I need to give you when I shop online?

Your order will be accepted online if you give us, as a minimum, your name, address, phone number and e-mail address. You can leave your payment details on our secure server, but if you choose not to, that’s fine – we will phone you for this information.

What we do to protect your privacy?

Your sales history, payment details, telephone numbers and e-mail addresses are used only in the administration of customer accounts by happyhorse.co.uk. We will not divulge this information. All members of our staff are aware of the importance of confidentiality and customer privacy. Password protection is in place as appropriate, and our office computer systems are protected by the latest proprietary firewall technology. Card details and copy invoices are stored securely in paper form for five years before being shredded or burned. Card details are not stored on computer.

Keeping information up to date.

Please feel free to contact us at any time to check or update the information we hold on you, e.g. on a change of name or address.